Tax Practitioners Board (TPB) Public Register
The TPB maintains a public register which is an online tool used to search for registered Tax agents, BAS agents and Tax (financial) advisers. This TPB public register assists clients in verifying the registration status of a tax practitioner, checking their registration number and view details including any sanctions or disciplinary actions.
To access the TPB public register, clients can use the direct link to the TPB website (https://www.tpb.gov.au) and use the search function by entering a practitioner’s name, Business name or registration number in the search bar. Clients can search for Shorrock Partners Pty Ltd by our business name or registration number 78612002.
The TPB public register confirms that Shorrock Partners Pty Ltd is registered and legally permitted to provide tax services in Australia and meets the TPB’s professional and ethical standards.
How to make a complaint with TPB
If you have any concerns with the services provided by Shorrock Partners as a registered tax practitioner, we encourage clients to first try and resolve any issues with us directly by communicating in writing to a Director, allowing clients to keep a record.
If we are unable to resolve your issue clients can make a complaint with TPB by using the direct link to the TPB website and completing the online complaint form (https://myprofile.tpb.gov.au/complaints/).
The TPB will review and risk assess all complaints but not all complaints will result in the TPB contacting you for more information. If the TPB acts on the complaint they will contact you for further details or supporting evidence. Disciplinary action may be taken by TPB such as issuing a caution, imposing a sanction or terminating the practitioner’s registration. More information on the complaint process with TPB can be accessed by the direct link (https://www.tpb.gov.au/complaints)
Rights, Responsibilities and obligations
Your obligations as a Taxpayer
As taxpayers, clients are expected to:
- Provide truthful information by ensuring all information provided to your tax practitioner is accurate and complete
- Maintain and supply records
- Comply with tax laws and cooperate with due dates
Failure to meet these obligations may result in:
- The ATO imposing administrative penalties (fines)
- Interest charges
- Criminal prosecutions
- Debt recovery initiated by the ATO
Obligations of your tax practitioner
Registered tax practitioners have duties to you, the TPB, and the ATO, including:
- Acting honestly, with integrity and upholding ethical standards.
- Acting lawfully in your best interests
- Managing conflicts of interest
- Taking reasonable care through correct application of tax laws
- Maintaining confidentiality of your personal and financial information and keep proper records
- Maintaining competence by keeping knowledge and skills up to date
- Avoid obstructing tax law administration and advise you of your rights and obligations under tax law
- Not making false statements to the TPB or ATO
- Address or help correct false or misleading statements o you can make informed decisions
- Account for any client money or property held in trust
Failure to meet these obligations may result in:
- Their registration can be suspended or terminated
- Receive a caution from the TPB
- May face fines and legal action
- Tax shortfalls and inaccuracies could lead to audits, penalties and interest charges
Prescribed events
If any prescribed events have occurred involving a tax practitioner in the last 5 years—such as suspension by the TPB, bankruptcy, conviction for serious tax or fraud offences, or imprisonment—they must inform you when engaging or re-engaging them. They must notify you within 30 days if they become aware of the event later. Tax practitioners are not required to disclose events that occurred before 1 July 2022.
Registration subject to conditions
Your tax practitioner must inform you if their registration has any conditions that limit the scope of the services that can be provided. They must disclose this when you enquire about engaging or re-engaging them, or within 30 days of becoming aware of the condition.
Michelle Leung is a Chartered Accountant and has been providing accounting and taxation services for almost 10 years. Michelle commenced her career with 
Caitlin is a Chartered Accountant and has been providing accounting and taxation services for over 10 years. She is one of several team members who have been with Shorrock Partners since its formation in 2009 and has played a key role in growing it since then. Caitlin’s career began with mid-tier firm Horwath later merging to become part of Deloitte’s private client team and she continued to assist many of the same clients throughout.
Will is a Chartered Accountant and has been providing accounting and taxation services for over 10 years. Will’s career included time at mid-tier firm Horwath and as part of Deloitte’s private client team. 
Rohit is a Chartered Accountant and has been providing accounting and taxation services for over 20 years. He has continued to assist many of the same clients for almost 15 years.